More than just a live chat tool, Gorgias Chat is a comprehensive helpdesk solution that integrates with various eCommerce platforms, helping to streamline your team’s workflow. Gorgias Chat doesn’t just make life easier for your in-house support team—it also improves your customer experience. The Gorgias Chat system offers real-time support, AI-driven chatbots, and centralized communication that helps all parties enjoy a seamless customer service flow.
eBook
From Cost to Profit: eCommerce Customer Service
Gorgias Chat as a Helpdesk Solution
Gorgias Helpdesk works to provide your support team and customers with more than just a live chat tool—it’s a one-stop-shop helpdesk solution that integrates with Shopify, Magento, and BigCommerce. Key Gorgias Helpdesk features include real-time chat, automated workflows, and the ability to streamline conversations from multiple communication channels into one centralized platform. This makes it easier for support teams to manage customer interactions, resolve issues quickly, and maintain a consistent brand voice across all customer touchpoints.
Support Capabilities
Responding to customers in real-time is key in today’s eCommerce world, and Gorgias Chat offers efficient responses that are in line with the tone and voice of your brand. Automated responses and AI-driven chatbots can handle common inquiries, such as tracking orders or answering frequently asked questions. Your Gorgias Chat is customizable, and will learn the best way to respond to your customers as you continue to provide it with feedback.
With Gorgias Chat, you’ll be able to automate up to 60% of your customer support, freeing up your in-house team to handle more complex issues. Your customers get the fast service that they want, and your team is able to provide that same level of service to customers who need assistance beyond AI-based chat.
Sales Opportunities with Gorgias Chat
Gorgias Chat isn’t just the answer to increasing your customer service efficiency—it can also boost your revenue with upselling and cross-selling features.
For example, if a customer has a product inquiry, Gorgias Chat can suggest related products that might also be helpful, as well as higher-value alternatives that may better meet the customer’s needs. To effectively upsell and cross-sell, Gorgias Chat uses customer data—including past purchases, preferences, and browsing history—to suggest products that customers are likely to enjoy, enhancing the experience of the customer and the sales outcome of the order.
Gorgias Chat Dashboard
Intuitive, user-friendly, and designed to increase efficiency, the Gorgias Chat dashboard provides your team with a full overview of ongoing and past customer interactions. Key features include real-time chat monitoring, easy access to customer data, and automated ticket creation.
The Dashboard also provides quick access to past orders and previous support interactions, helping support agents quickly devise a plan for an optimal outcome. Quick access to this information means that support agents can provide customers with a personalized experience tailored to their needs.
Gorgias Chat can handle communications across channels, allowing agents to switch from one communication medium to another without losing context or switching platforms.
eBook
Make More Money With eCommerce Customer Service
Gorgias Pricing
All of the Gorgias Helpdesk plans include 94+ integration connections to Shopify/Shopify Plus/WooCommerce and across the Gorgias suite such as; Gorgias Helpdesk support suite; intent and sentiment detection in customer interactions; support performance statistics; access to Gorgias Academy, macro reports; live chat; and multi-channel communication (including email, live chat, Facebook, Instagram, TikTok, and WhatsApp).
Gorgias offers several different Gorgias Pricing plans to meet your eCommerce customer service needs, including:
- Starter: At $10 per month with 50 billable tickets included each month, the starter package is a great start for eCommerce businesses that are beginning to automate customer service. This plan provides three user seats, and you’ll be able to integrate Klaviyo, Yotpo, Recharge, and Postscript.
- Basic: The basic package costs $60 per month and includes 300 billable tickets. You’ll be able to have 500 user seats. In addition to the features of the starter plan, the basic plan also offers team management and user permissions features, and access to Gorgias support office hours.
- Pro: At $360 per month, this package includes 2,000 billable tickets. In addition to the features of the basic package, this level of pricing also includes connection to Magneto stores, and revenue statistics.
Ready to Harness the Power of AI? We’ve Got You.
If you’re ready to help your business flow more smoothly by automating tasks so that your team can focus on complex issues, we’ve got you covered. We’d love to show you a demo of how Gorgias Chat can take you to the next level. Contact Us today to schedule a Gorgias demo and talk about which of our pricing plans are the right fit for your business.
